Monday, January 22, 2018

Robot Technology News: CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service by Shep Hyken

ElectronicKitSchool. - This is one information update from robot technology news 2018 in this time with the article titled CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service by Shep Hyken and published in Forbes site.

Image Courtesy of https://www.forbes.com/

You check into a hotel. You get into your room and call the front desk to ask for some extra towels to be sent up. Several minutes later, your phone rings and you are told there is a delivery outside your door. You open the door, but you don’t see a hotel employee. Instead, you see a robot … with your towels.

This isn’t a scene from a science fiction movie. This is real life at the Renaissance Hotel in Las Vegas. The hotel has two robots, Elvis and Priscilla, manufactured by Savioke, a company based in San Jose, California.

Just last week, across the street from the Renaissance Hotel, the 2018 Consumer Electronics Show (CES) was held at the Las Vegas Convention Center, and, as usual, robots were a big attraction. This year, however, stands out for those in the customer service world. Just as AI and chatbots are becoming mainstream in helping customers get answers to their questions, companies like Savioke are hoping that robots become an integral part of the customer service experience.

One of the more interesting stories comes from LG Electronics, the South Korean company known for its TVs. The company was at CES, showcasing robots for three different markets. According to the LG press release, the robots, named CLOi (pronounced like the name Chloe), will work in hotels, airports, and supermarkets.

And now you read more about CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service by Shep Hyken from original source using link HERE

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